Robert Leksiński – Director of Technology Management Department, Digital Transformation Division, Totalizator Sportowy
With 8 years at Totalizator Sportowy, currently within the Digital Transformation Division, he is responsible for delivering technology solutions that support business growth, particularly in CRM, customer data, Customer Experience, the WinTo! loyalty program, and communication automation.
He leads the application services domain, combining system architecture, data, and AI into integrated solutions supporting the full customer lifecycle. His focus is on delivering innovation that drives sales, enhances customer experience, and ensures regulatory compliance, including Responsible Gaming.
He built his career from the product and marketing side, which allows him to effectively bridge business and technology today. Previously, he served as an iLottery Manager and Director of the Customer Relations Department, leading digital product development, CRM, and customer engagement strategy.
He brings over 13 years of experience in the gambling industry, spanning startups, marketing, digital product development, and the expansion of online casinos across international markets.